Contact & Location
Internal Medicine in Sugar Land, Texas
The friendly staff at Sweetwater Medical Associates welcomes your call and looks forward to serving you. If you have any questions about our internal medicine and family practice services, please call our office at (281) 494-4900. To schedule an appointment, you can call us or use our secure online appointment request form.
Location & Phone
Sweetwater Medical Associates
Main Phone: (281) 494-4900
Fax: (281) 494-4905
Appointments: x 202
Billing Inquiries and Collections: x 221
Medical Records: x 205
Insurance Verification: x 226
Dr. Alford’s Assistant: x 203
Dr. Shaffer’s Assistant: x 206
Dr. White’s Assistant: x 204
Nurse Practitioners Assistant: x 207
16651 Southwest Freeway, Suite 100
Sugar Land, TX 77479
Sweetwater Medical Associates is conveniently located in the Methodist Sugar Land Hospital Professional Building. Free parking is available.
Monday – Friday, 8:30 am – 12 pm and 2 pm – 5 pm
Closed for lunch from 12 – 2 pm
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Sweetwater Medical Associates and they will contact us.
If you have an urgent medical need and need to talk to our providers after our regular hours, please call Sweetwater Medical Associates at (281) 494-4900. A physician is on-call 24 hours a day. After hours, your call will be answered by our answering service. One of our doctors will promptly return your call.
When our office is closed we also recommend Next Level Urgent Care for nonemergency medical attention. It is located near Best Buy at the corner of Sweetwater Blvd. and Hwy 59 inside the Physicians Pavilion Urgent Care Building. They are open 7 days a week from 9 am – 9 pm.
Next Level Urgent Care
16902 Southwest Frwy, Suite 108
Sugar Land, TX 77479
Phone: (832) 342-9205
At Sweetwater Medical Associates, we accept Medicare and most major insurance carriers and many more. Please contact our office to verify if your insurance plan is accepted. We do not accept Worker's Compensation Injury insurance or Attorney Letters of Protection visits/cases.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.
If you have a question related to your bill or insurance, please contact our billing specialists (281) 494-4900, ext. 221.
If one of our providers suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible.
Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.
When hospitalization is necessary, we utilize a hospitalist to admit and treat our patients. Hospitalists are physicians with specific expertise in hospital treatment and evaluation. The hospitalist is an extension of our office, and there is two-way communication between physicians. After you are discharged from the hospital we will see you in our office for a follow-up appointment.
To obtain copies of your medical records, please submit your request in writing. Charges may apply for medical records. Persons that are charged for medical records include, but are not limited to patients, attorneys, and insurance companies for determination of new coverage. For more information, please call our Medical Records Department at (281) 494-4900, ext. 201.
Prescriptions and refills for established patients of Sweetwater Medical Associates are routinely issued during our regular office hours (see above). You can make your request by using our online prescription refill request form or by calling our office at (281) 494-4900.
No refills are issued during the evenings, weekends, or holidays, as the providers not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
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