The friendly staff at Sweetwater Medical Associates welcomes your inquiry. Our office hours are Monday through Friday from 8:30 AM to Noon and from 2 PM to 5 PM. Please contact us during our office hours at (281) 494-4900 and the department extensions listed below.
Sweetwater Medical Associates
16651 Southwest Freeway
Suite 100
Main Office Phone: (281) 494-4900
Fax: (281) 494-4905
Sweetwater Medical Associates Department Phone Numbers:
Appointments: (281) 494-4900, ext. 201
Billing Inquiries and Collections:
(281) 494-4900, ext. 221 for last names beginning with A-L
(281) 494-4900, ext. 224 for last names beginning with M-Z
Dr. Alford’s Assistant: (281) 494-4900, ext. 203
Dr. Shaffer’s Assistant: (281) 494-4900, ext. 206
Dr. White’s Assistant: (281) 494-4900, ext. 204
Medical Records: (281) 494-4900, ext. 201
After Hours Emergencies
If you have an emergency situation and find it necessary to reach your doctor after our regular office hours, please call Sweetwater Medical Associates at (281) 494-4900. A physician is on-call 24 hours a day. After hours, your call will be answered by our answering service. Our physician will promptly return your call.
In the event of a life-threatening emergency, call 911 or go to the nearest hospital emergency room. Identify yourself as a patient of Sweetwater Medical Associates and ask the emergency department physician to contact your doctor.
Insurance and Billing Inquiries
If you have a question related to your bill or insurance, please contact our billing specialists at:
(281) 494-4900, ext. 221 for last names beginning with A-L
(281) 494-4900, ext. 224 for last names beginning with M-Z.
Hospitalization
When hospitalization is necessary, we utilize a hospitalist for the admission and treatment of our patients. Hospitalists are physicians with specific expertise in hospital treatment and evaluation. The hospitalist is an extension of our office, and there is two-way communication between physicians. Follow-up appointments after hospitalization are seen in the Sweetwater Medical Associates office.
Medical Records
To obtain copies of your medical records, please submit your request in writing. Charges may be applied for medical records. Persons that are charged for medical records include, but are not limited to patients, attorneys, and insurance companies for determination of new coverage. For more information, please call or Medical Records Department at (281) 494-4900, ext. 201.